FAQs • Grapevine, TX • CivicEngage

May I change my due date?: Due dates cannot be changed. We established due dates by dividing the city into four sections. This enables our meter readers to concentrate on one section of the city for the meter reads and maintain a consistent and efficient reading schedule. Each section is assigned a fixed due date. The monthly bills are mailed out to customers approximately 21 days prior to the due date. Customers may pay their bill anytime between the date they receive it and the due date, but your bill will be
considered past due if not paid by the established due date on the invoice.

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Utility Billing

1. How do I apply for new residential utilities service and what does it include?: You may apply online or apply manually.
New residential utilities service includes water, sewer, refuse collection, and storm water drainage.
See Residential Service

2. How do I apply for commercial utilities service and what does it include?: Apply for a commercial water application and construction mete application by filling out the appropriate forms and sending them in/dropping them off to the Utility Billing Office.
New commercial utilities service includes water, sewer, and storm water drainage. See Commercial Service

3. How do I pay my utility bill?: You may pay your utility bill online, in person, by mail, via the drop box, using automatic monthly bank drafts, or using automatic monthly credit/debit card payments. Go to the Make a Payment webpage

4. When is the Utility Billing Office open and where is it located?

Hours and Locations
Monday-Friday: 8 AM - 5 PM
Closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (two days),
and Christmas (two days)

Physical Address:
City Hall, First Flood
200 S. Main St.
Grapevine, TX 76051

Mailing Address:
P.O. Box 2503
Grapevine, TX 76099

5. May I change my due date?: Due dates cannot be changed. We established due dates by dividing the city into four sections. This enables our meter readers to concentrate on one section of the city for the meter reads and maintain a consistent and efficient reading schedule. Each section is assigned a fixed due date. The monthly bills are mailed out to customers approximately 21 days prior to the due date. Customers may pay their bill anytime between the date they receive it and the due date, but your bill will be
considered past due if not paid by the established due date on the invoice.

6. When are payments for utility services due?: Payments are due in the Utility Billing Office no more than 20 days from the POSTMARKED date of your bill. The payment is delinquent and a late penalty will be assessed if unpaid by the due date. If the due date is a holiday or weekend date, the payment is due the next business day after the due date.

7. What is the late payment penalty?: The late payment penalty is 10% of the total amount of the bill (no less than $3).
If the bill is not paid in full by the time of the next subsequent billing, a cutoff notice will be mailed. If the bill is not paid in full within 10 days of the cutoff notice delivery date, service will be discontinued.

8. Where can I find the complete set of ordinances controlling city utility services?: You can find these specific ordinances within Chapter 25 Utilities and Services of City's Code of Ordinances. This can be found via the City Secretary's webpage. See Chapter 25 - City Code of Ordinances

9. My meter reading seems high this month. Did you estimate my usage or could my meter be going bad?: We do not estimate reads. The meter reader's handheld device does not have your previous read stored in it to be able to estimate your usage; therefore, the meter reader must actually read your meter each and every month. When meters actually go bad, they slow down and read less than (as opposed to reading more than or higher than) the actual amount used.

10. What are the current water restrictions?: The current water restrictions are maintained by the Public Works Department, Water Utilities Division. Click here to see the current water restrictions

11. How do I get a new recycle container?: You can request a recycle container by calling the City of Grapevine Service Center at 817.410.3330 between the hours of 7am-4pm Monday through Friday.